I had a great experience with On Fire! Our gas-powered fireplace was not working, so I reached out to them for a visit to see if they could provide a quote. Jason came out and was able to diagnose the issue immediately. He explained what needed to be done and was able to perform the service in the same day. Fireplace looks great and is working as expected. Overall incredible experience and will use them for future maintenance on our fireplace.
Jay E.
Had an unexpected fire inside my gas fireplace. I started looking for replacement parts for my unit. Many of the parts were no longer available.
When I explained the story to Chancey at On Fire, she mentioned that Jason was an expert in the field and he might be able to fix it. She was very upfront with me about the wait time, but promised she would call back.
In about three weeks Jason was able to fit me in. He came over to the house, completely replaced all of the burned wiring and was able to install all new parts! It was so refreshing to find a person who could actually fix something rather than trying to sell me an expensive alternative. I also learned that there are specific logs that are needed for specific types of gas fireplaces. Thanks so much for being a wonderful, fair, ethical company. Highly recommended by me.
I hope I don’t have any more fires, but if I do….haha I will gladly call them back.
C. G.
I recommend this company very highly. Every interaction was positive – From my initial call, which was handled with professionalism, to the actual appointment for cleaning and tune up of my fireplace. Jason, the technician, cleaned and repaired everything very quickly. He also took the time to explain ways to maximize the operation of this important appliance. I’ve given their name and phone to several friends.
Rob
I can’t say enough about this company and their excellent customer service and quality of work! I wouldn’t have anyone else do the job! Thank you Jason and Chancey for caring about your customers. It’s hard to always find these days.
Ashley H.
Our outdoor fireplace wasn’t working, and I requested a service call asap since we were about to have a large family gathering and wanted the fireplace to work. Jason came out and was able to replace our broken components and get the fireplace working again. I would highly recommend Jason and On Fire!
Meg M.
I needed a yearly check up on my gas fireplace and called them for the first time. They were so honest and got the job done. Now, I do want to say, I called in November and they explained that they were very busy with a ton of owners coming back for the ‘season’ that needed service, but they said they would call and schedule and they did in an appropriate amount of time. Service was great and they told me to call early next year as so many people need service. I now have a note to call them and they said they would call me as well. GREAT company and GREAT customer service! But remember people, it’s the Desert and the busy season keeps getting pushed earlier, so don’t expect them or anyone to be there in a day! Just a reality check for you all. Highly recommend them. Thanks!
Maria P.
Can’t believe how amazing Jason was. He was able to fix our fireplace that we had been told repeatedly was a lost cause.
Jason truly is the “fireplace whisperer” and I can’t thank him enough for his time and effort. A special shout out to Chancey in the office. She was extremely patient and kind in helping us figure out options.
Such a wonderful company.
Julie
Excellent service – repaired our fireplace electric starter which had two dead batteries. Very efficient and explained how to do this repair every two years.
Robert Nelson